*** FREE UK SHIPPING FOR ORDERS OVER £75***

FAQ

GENERAL FAQs

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all debit and credit cards as well as Paypal, so order away friend!

HOW DO I USE A PROMO CODE?

Lucky you! These can be entered at the final stage of checkout.

THE PRODUCT I WANT TO ORDER IS OUT OF STOCK. HOW CAN I BE NOTIFIED IF/WHEN THE PRODUCT WILL BE BACK IN STOCK?

Firstly, bummer that the product is out of stock, sorry about that! Please email store@telegramme.co.uk and let us know what product you are interested in and one of us will be happy to let you know as soon as it is restocked and ready to order!

WHAT ARE YOUR OPERATING HOURS?

We are busy bees and our studio is open 9am - 6pm Monday - Friday. There are only 2 of us but we aim to reply to all emails and enquires as soon as humanly possible.

DO YOU OBSERVE ANY HOLIDAYS THROUGHOUT THE YEAR?

We only close the studio for Christmas and New Year and for the occasional personal break - everybody gotta take a break, amma right?

ORDERS, RETURNS & EXCHANGES

WHEN CAN I EXPECT MY ORDER TO SHIP?

All orders which are in stock at the studio (greetings cards, screenprints and stationery) and placed before 12pm will ship the same working day or, if ordered over a weekend, the next working day. The order will arrive based on the shipping method you choose at checkout. Our personalised prints and wooden tickets are subject to design, printing and framing, or laser cutting and finishing, timelines and so please allow up to 12 working days to ship - please bear this in mind if ordering for a gift.

HOW CAN I FIND OUT THE STATUS OF MY ORDER?

Once your order has shipped you will receive an email letting you know that’s it’s left our fair hands and is on it’s way to you. If you selected a tracked method of shipping, the email will include your tracking number.

IF I ORDER A PERSONALISED ITEM WITH OTHER ITEMS FROM YOUR WEBSITE, WILL THEY ALL SHIP TOGETHER?

No, we will send you the item(s) we have in stock separately to any personalised/framed item you have ordered because personalised prints are shipped to your directly from our trusty framers and any wooden tickets need to be designed, laser cut, sanded and varnished and so will take longer than items we have in stock at the studio. So you will receive these items separately.

IF ITEMS IN MY ORDER SHIP SEPARATELY, WILL I BE CHARGED EXTRA SHIPPING COSTS?

No way bro, we’re cool.

WHAT IS YOUR RETURN POLICY?

We do not accept returns for unwanted items, sorry! We do however offer full refunds for any items which have arrived damaged due to postal problems or which have gotten lost in the post - sadly this happens sometimes and it’s nobody’s fault (sometimes it’s the post’s fault but we won’t go there) but we obviously won’t make you pay for that!

ARE PERSONALISED ITEMS ELIGIBLE FOR RETURNS?

Our made to order personalised items are not eligible for returns I’m afraid. Once the design of these is signed off by you, they are final.

WHAT IF MY ORDER WAS MARKED AS DELIVERED, BUT I HAVE NOT YET RECEIVED IT?

If we have sent you a tracking number try having a look at that. Otherwise let us know by emailing store@telegramme.co.uk and we’ll get our best detectives on the case.

PERSONALISED ITEMS

HOW DOES THE ORDER PROCESS WORK?

To order a personalised item with us simply fill in the details requested on the product page and order this as normal. We will then be in touch within 1-3 working days with the custom design of your product. You can then check this over and make sure that everything is 100% correct. If you need any changes made to the design we will then do these and send back for approval again. We want your personalised product to be perfect for you so we won’t stop until all the information is correct! (Once the design is signed off by you the order is final and non-refundable and we will not be responsible for any mistakes picked up later). We will then get this printed and framed to your specifications and delivered straight to you. If the product is a wooden ticket, this will then get sent off to our laser cutters where they use badass lasers to make it all cool and send it back to us. We then hand varnish and sand your ticket and gift wrap it up all nice to send onto you. Please allow up to 12 working days for personalised items to ship.

HOW LONG DOES IT TAKE TO RECEIVE PERSONALISED ORDERS?

Please allow up to 12 working days for personalised items to ship.

IF I ORDER OTHER PRODUCTS FROM THE WEBSITE IN ADDITION TO MY PERSONALISED ITEMS, WILL EVERYTHING SHIP TOGETHER?

No, we will send you the item(s) we have in stock separately to any personalised/framed item you have ordered because personalised prints are shipped to your directly from our trusty framers and any wooden tickets need to be designed, laser cut, sanded and varnished and so will take longer than items we have in stock at the studio. So you will receive these items separately.

WILL I SEE A PROOF BEFORE MY ITEMS ARE PRINTED/LASER CUT AND MAILED TO ME?

Yep, you'll receive a digital proof of your design and we will make sure it is all 100% correct for you before anything is made.

WHAT IF I NEED TO CANCEL MY PERSONALISED ORDER?

Once you confirm your details and a proof has been sent your way, your order is non-refundable and may not be cancelled, sorry!

ARE MY PERSONALISED ITEMS ELIGIBLE FOR RETURNS?

Our made to order personalised items are not eligible for returns I’m afraid. Once the design of these is signed off by you, they are final.

ARE YOU AVAILABLE FOR CUSTOM PROJECTS?

We are commercial illustrators and so regularly take on commissions via our agent Siobhan Squire www.siobhansquire.com.

I'D LOVE TO FIND OUT MORE INFORMATION OR DISCUSS A QUOTE. WHO SHOULD I CONTACT?

You can email us directly at store@telegramme.co.uk or via our agent at siobhan@siobhansquire.com.